Disclaimer

Information purposes only

Everything on where-is-my-cargo.com, including the Track Connect, ULD Explorer, Load Plan, Document Atlas, AWB Generator, Message Decoder, Handling Capabilities, Labels, Abbreviations, Consolidation and Games, is provided for general information and education. It is not professional, legal, customs, regulatory, safety or operational advice, and it must not be relied on as such.

No guarantee of accuracy

We try to keep the information accurate and up to date and we name our sources where we can. However, we make no representation or warranty, express or implied, that any information, calculation or result is accurate, complete, current or fit for a particular purpose. Airlines, ground handlers, airports and authorities change their rules, services and data without notice, and third-party sources may contain errors.

Always confirm with the responsible party

• Shipment status and tracking: confirm with the airline or your forwarder. Tracking data comes from third parties and may be delayed, incomplete or shown as sample data.
• ULD specifications, payload, weight and balance and load plans: estimates only. They must never be used for actual aircraft loading, weight and balance or flight planning. Use the airline's approved manuals and systems.
• Documents and customs requirements: confirm with the customs authorities of the countries involved, the airline and a licensed customs broker.
• Air waybills and messages: the AWB Generator is a preparation aid. An air waybill is valid only when issued by the airline or its authorised agent, and message formats must be checked against the airline's specification.
• Handling capabilities: confirm services, certifications and acceptance directly with the ground handling company or airport before booking.
• Labels: printed labels are a convenience. Dangerous goods, temperature and other regulated labels must meet the IATA regulations for size, colour, content and durability, and barcodes must meet the airline's requirements. Check before use.
• Abbreviations and dangerous goods explanations: simplified learning aids covering common codes only. They are not the IATA Dangerous Goods Regulations; use the current regulations and trained staff before shipping.
• Dangerous goods, live animals, perishables and pharmaceuticals: follow the IATA regulations, the airline's rules and the requirements of the authorities concerned.

No liability

To the fullest extent permitted by law, the owners and operators of where-is-my-cargo.com accept no liability for any loss, damage, cost, delay, fine, penalty or claim of any kind, whether direct, indirect or consequential, arising from the use of, or reliance on, this website, its tools or any information, calculation, document or message it produces. You use this website at your own risk and remain responsible for your shipments and for meeting all applicable laws and regulations.

Third-party names and links

Airline, handler, airport, authority and organisation names are used only to identify them. Their use does not imply any affiliation, endorsement or partnership. Links to other websites are provided for convenience; we are not responsible for their content, availability or accuracy.

Your data

Details you type into the tools stay in your browser (for example, saved form entries). Tracking lookups are sent to the tracking service to fetch results. Do not enter information you are not allowed to share. See Privacy for details.

Changes

This website and this disclaimer may change at any time without notice. Continued use of the website means you accept the disclaimer as it stands at that time.

Last updated 30 September 2026.